Shipping policy

Shipping Policy

Cost

Delivery is free for all orders over R1 000 anywhere in South Africa, otherwise it is a standard R100 delivery fee.

Dispatch Time

Orders received Monday to Friday before 12pm will be dispatched the same day.

Order received from after 12pm on Friday to Sunday will be dispatched on the following Monday. 

Delivery Time

If you live in Gauteng or a major city such as Durban, Bloemfontein, Nelspruit etc, your order should be delivered within 24 hours once shipped

If you live in a major city in the Eastern or Western Cape, your order should be delivered within 48 hours once shipped

If you live in an outlying area, your order can take from 72 hours to a week to be delivered.

Please note: We will not be held responsible, if for reasons outside of our control, the delivery is delayed.

 

Refunds and Returns Policy

All returns need to be pre-authorised through our Customer Service department (email address) who will issue a RMA (Return Merchandise Authorisation) which needs to be included in all correspondence and returns.  RMA’s must be received within 30 days after delivery.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange

To be eligible for a return, your item must be unused and in the same condition and including packaging that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition and packaging, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, edit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.